Customer service

Personalised service

Qualified and enthusiastic sales associates who take customers’ satisfaction to heart. In many countries customer service goes beyond the stores with home deliveries, orders made possible via catalogues, the web or even call centres.

Guaranteed customer satisfaction

In any Bata store in the world we repair, exchange or refund any products with defects. We exchange or refund on unworn merchandise if you change your mind.*
*Proof of purchase is required for refunds.

Customer service center

We are happy to help you. If you cannot find the answer of your question in frequently asked questions here , use one of these contacts to let us know.

Phone: +254 20 2091170/1/2/3

You can also use the Write to us form.

You may also talk to us on Facebook, or on Twitter 

Letters should be addressed to:

BATA SHOE COMPANY [KENYA] LTD,

PO BOX 23 LIMURU,

00217.

Visit our stores